Eastnor Castle Ticket Portal


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FAQs / Help

Do I need to print out my ticket?

No, you can show your ticket on your phone or tablet, we just need to be able to see the barcode on the ticket so it's advisable you download the ticket before you arrive.

Does my ticket include event admission?

Tickets include admission to the listed event/activity for that day (excluding Deer Park events and Outdoor Theatre Performances)

Can I change my ticket for a different day?

Admission tickets must be used on the date they are valid for.  If you are unable to attend for whatever reason the ticket can, in some cases, be transferred to another date for the event with the same name (excluding Eastnor ChilliFest). Date exchanges must be agreed and pre-arranged with the Eastnor Castle office by calling 01531 633160 or emailing enquiries@eastnorcastle.com. Please note some events only run on 1 day therefore cannot be transferred. 

Can I get a refund for a ticket I didn't use?

Unfortunately all tickets are non-refundable.

Can I buy tickets on arrival instead of online?

Yes you can for most of our open days. Unfortunately we're unable to guarantee tickets will be available on the gate for some of our busy days (such as Easter & ChilliFest) but this will be advised on our website. 

Can I purchase an open-dated ticket?

Unfortunately not. Tickets need to be purchased for a specific date.

Do I need to buy a ticket for my child who's under 3?

No, under 3's are welcome free of charge and don't need a ticket.

I have a Historic Houses card, can I book my ticket online

Yes, you'll need to order your tickets online. Please choose the Historic House Member ticket option and enter your HH card number when you go through the checkout process. Please bring your HH card with you to be checked on arrival.

I have an English Heritage card, can I book my ticket online?

Yes, you'll need to order your tickets online. Please choose the English Heritage Member ticket option and enter your EH card number when you go through the checkout process. Please bring your EH card with you to be checked on arrival.

Can I use my National Trust membership card for entry to Eastnor Castle

No; we're not a National Trust property so unfortunately NT membership cards aren't valid at Eastnor Castle.

I haven't received my email confirmation, what should I do?

Firstly, please check is hasn't gone into your junk email folder. If it's not there, please call us on 01531 633160 and we can re-send the email confirmation to you.

Is the castle wheelchair friendly?

Disabled visitors are welcome to visit Eastnor Castle; however, certain areas of the grounds are not accessible. Please see our website for details on our accessibility or call us on 01531 633160.

Can I bring a picnic?

You are very welcome to bring a picnic and we have benches dotted around the grounds for your use.

Can I bring my dog?

Dogs are very welcome at Eastnor both in the house and grounds, but must be kept on a lead at all times other than in the Dogs Off Leads area.

Is there free parking?

Yes, parking is free.

Do you have accessible parking?

Yes, please follow the signs for accessible parking on arrival.